Dave Torr wrote on Thursday, 28 January 2010 7:06 AM:
> It is usally the case in surveys that the unhappy ones are far more
> likely to email than happy ones. This is why most review sites for
> products etc tend to give a bad impression -most people far more
> likely to write a negative review if unhappy than bother to write a
> positive review if happy.
>
> So on this basis I would expect there to be many people saying they
> are unhappy with BA and only a few saying they are happy - but it
> seems the other way around!
>
> On the other hand of course there is always a resistance to change I
> guess!
Yes, fear is another main motivator for responses. In this case, fear of being
unhappy with the proposed change.
Peter Shute
==============================www.birding-aus.org
birding-aus.blogspot.com
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