From:
To:
Subject: Leica warranty and service is worthless
Date: Sun, 6 Mar 2011 04:34:35 +0000
Seems like the names "Leica" and "Adeal" should be indelibly etched in the
communal memory banks of the Birding Community, for reasons or notoriety rather
than noteworthiness.
cheers
Brian
> Date: Fri, 4 Mar 2011 21:37:10 -0800
> From:
> To:
> Subject: Re: [Birding-Aus] Leica warranty and service is worthless
>
> In my experience the warranty for Leica binoculars is not worth the paper it
> is written on.
> I bought my Leica Trinovid 10x42 BA from Birds Australia in 1999 for a little
> under 2 grand. They came with a 35 year warranty. A while back the focusing
> mechanism jammed. Adeal, the Australian agents/importers of Leica, directed
> me to the Camera Clinic in Collingwood, the new authorised repairers, so I
> sent my bins there in August 2010. Camera clinic claimed the warranty was
> void because the screws were rusted and and quoted me about $200 for repair.
> In November they said they needed more parts and bumped the quote up to over
> $300. In January I wrote a complaint letter and made some phone calls. Camera
> Clinic said the parts were on order through Adeal. Adeal said they had the
> parts in stock. Adeal agreed to honour the warranty. Everyone apologised for
> the delay. A couple of weeks later Camera Clinic told me they were sending
> the binoculars to Germany for repair. In Feb, 6 months after it began I wrote
> another complaint letter. Adeal then advised
> me that Leica in Germany had deemed the bins unrepairable: elements need
> replacing, outer case needs replacing, focusing mechanism needs replacing.
> Seems to me that they were destroyed by the repairers. The warranty is not
> being honoured. They have implied that I misled them about the condition of
> the binoculars. Adeal and Leica Germany have offered to sell me a new pair
> for the 'generous' discount of A$1,750. This is not over yet, but needless to
> say I won't be purchasing anything from Leica again.
>
> A well engineered product is completely unreliable when the after-sales
> service is appalling.
>
>
>
>
> --- On Sat, 5/3/11, Paul Jacobson <> wrote:
>
>
> From: Paul Jacobson <>
> Subject: Re: [Birding-Aus] Swarovski's
> To: "Birding-aus Aus" <>
> Received: Saturday, 5 March, 2011, 9:27 AM
>
>
> From a quick search around it seems Leica is the only manufacturer that
> doesn't have strict territorial restrictions on warranties.
>
> Swarvoski US have this disclaimer in their warranty:
>
> “Any SWAROVSKI OPTIK product that is purchased in the U.S. that is not
> imported by SWAROVSKI OPTIK North America and not sold to a consumer by an
> Authorized U.S. SWAROVSKI OPTIK North America Dealer has no Authorized
> Warranty.”
>
> C.R. Kennedy, the Australian importer of Pentax, Hasselblad and Leica
> industrial optics, explicitly state on their website will not provide
> warranty coverage for grey market imports.
>
> Nikon Australia also clearly state on their website that they will not honour
> the warranty of equipment unless it has been purchased from an authorised
> Australian dealer.
>
> The Zeiss Australia site is a link to the US website but again the warranty
> information explicitly excludes grey market imports:
>
> "Only products imported by Carl Zeiss Optical, Inc. and purchased in the
> United States or Canada from authorized Carl Zeiss Optical, Inc. dealers
> carry this Limited Lifetime Transferable Warranty. Carl Zeiss Optical, Inc.
> will not provide warranty service for products purchased through unauthorized
> dealers."
>
> cheers
> Paul
>
> On 04/03/2011, at 10:02 PM, Alan McBride wrote:
> >
> > When you buy quality optics, it is a WORLD-WiDE warranty.
> >
> >
>
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