I had a day out last week with the Swarovski Optiks person in Australia to talk about and enjoy some digiscoping moments (see: http://aussiebirding.wildiaries.com/trips/10468 Cameras in the Hawkesbury). So I took the opportunity today to ask Hannes "... if Swarovski were so rigid with repairs and warranties?"
(I completely understand the statement and separate issue about not selling to another country as the "grey market" is a big concern for all international companies and indeed should be so for consumers).
His response was that:
"... he would be surprised if Swarovski Australia had ever rejected anyone with a genuine issue..."
Maybe if you have had a problem with Swarovski, now is the time to gain satisfaction? I'd be happy to channel it to them for you :-)
My experience with Hannes and the day digiscoping with his Swarovski equipment was superb, so much so I'm going out again next week with him....
Best
Alan
******************************************************************************* Photojournalist | Writer | Traveller | + Member: Australian Photographic Society Travel Writers Association - Board of Directors American Writers & Artists Inc. International Travel Writers & Photographers Alliance National Association of Independent Writers & Editors Travelwriters . com Regional Representative Australia: Neotropical Bird Club
Good planets are hard to find; until we do, please, be green and read from the screen P O Box 190 | Newport Beach | NSW 2106 | Australia This e-mail and any files transmitted with it, are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this e-mail in error please notify the sender. This e-mail is also subject to copyright. No part of it should be reproduced, adapted or transmitted without the prior written consent of the copyright owner. ***********************************************************************************
On 04/03/2011, at 21:40 , Paul G Dodd wrote:
Actually you DO have warranty. The problem is that if you buy overseas for
most brands the local agent or distributor will not honour the overseas
warranty. What this means is that you must send your goods back to the
country of origin for warranty work. I know that some manufacturers will
honour warranty on products bought overseas - Apple are certainly doing so
with the iPad, for example. I know that Nikon Australia doesn't honour
warranty on overseas purchased goods. I'm unsure about Leica and Swarovski.
-----Original Message-----
From: m("lists.vicnet.net.au","birding-aus-bounces");">
[ On Behalf Of Peter Shute
Sent: Friday, 4 March 2011 3:17 PM
To: m("cse.unsw.edu.au","'andrewt");">'; m("lists.vicnet.net.au","'birding-aus");">'
Subject: Re: [Birding-Aus] Swarovski's
Do you have any warranty at all if you do that?
Peter Shute
-----Original Message-----
From: m("lists.vicnet.net.au","birding-aus-bounces");">
[ On Behalf Of
Andrew Taylor
Sent: Friday, 4 March 2011 3:07 PM
To: m("lists.vicnet.net.au","birding-aus");">
Subject: Re: [Birding-Aus] Swarovski's
On Fri, Mar 04, 2011 at 01:49:58PM +1100, Alastair Smith wrote:
I recently researched and bought an adaptor for my
Swarovski scope. No US
outlet (and I tried many) would sell to Australia, citing a
Swarovski
policy not to take business away from another country. I
too then bought
from Adelaide optical.
As a general bit of info - there are companies that will supply you a
US address and ship to you any goods sent to this address - which is
handy for buying online when the retailer doesn't ship to Australia.
I've used hopshopgo.com - very easy to setup if you have a
Paypal account
and the shipping rates were reasonable.
Andrew
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