I had a focussing problem with the Bushnell Elite binocularsI bought some
years ago, and sent them back. However, to my chagrin, they were returned
unrepaired. Someone in the shop had decided there was nothing wrong with
them.
So I again returned the binos. They sat around for a few weeks until, one
day, the Bushnell rep took a look at them, and decided that, yes, I was
right. They were fixed and returned.
Meanwhile I'd been trying to guide with an old pair of Zeiss. I'd given up
using these because the prisms kept dislodging. Not fun when you're
guiding. I was not happy.
The Bushnells are very good, but I'd never buy a pair again. Bits and
pieces keep falling off, and every time I use them I need to refocus.
Denise
on 5/3/09 1:53 PM, Alan McBride at wrote:
> Hi Judith,
>
> I don't have Swarovski's; only 3 pair of Leica bins.
>
> I just wanted to jump in and "defend" (for want of a better word) the
> outstanding service I have seen from Adeal in Melbourne (Lieca agent
> in Australia). They have had my 8 x 32 BN three times now over 15
> years and returned them for a similar German holiday each time. On
> each occasion it has been "gratis, happy to be of service, no problem"
> including shipping them back to me from Melbourne.
>
> They also cleaned (at my request and naturally a small charge) a 40
> year old pair of Leica 7 x 35's to such an extent that I cannot
> believe how good they are still!
>
> As we all know, service like this doesn't happen often these days so
> hats off to Swarovski and Leica on this. Great service, let's keep
> supporting them.
>
> Best
>
> Alan
>
> PS I copied my Leica contacts in, in case anyone needs help:-)
>
> *************************************************************************
> Alan McBride
> Birding Guide +
>
> http://web.me.com/amcbride1
>
> Good planets are hard to find; until we do, please, be green and read
> from the screen
>
> e-mail:
> Skype: mcbird101
> Tel: + 61 2 9973 3141
> Mob: + 61 419 414 860
> Fax: + 61 2 9973 2306
>
> This e-mail and any files transmitted with it are confidential and
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>
>
> On 05/03/2009, at 15:10 , Judith Hoyle wrote:
>
> Hi All,
>
> I know I have done a posting on this before after Swarovski repaired
> my ELs after my son jumped off a cliff into sand holding my binoculars
> (and yes he survived the fall and my reaction!). They were sent off
> to Austria with a full account of how they were damaged but came back
> with pristine lenses - no charge.
>
> In December last year Gavin knocked them off the shelf and broke one
> of the neck strap brackets on his shin (ouch!). Off I went back to
> the store to arrange another Austrian holiday for my bins. The
> salesman was certain there would be a charge. On the basis of my
> experience earlier in the year, I told him I would be very surprised
> if there was.
>
> I have just picked them up today (above mentioned son forgot to pass
> on the message that they had been ready since Feb 11!). Both neck
> strap brackets replaced. Both eye cups replaced (this had not been
> requested) and all the spots showing minor wear, such as a bits of
> silver coloured metal showing through the black, completely and
> invisibly repaired, or replaced! If not for the serial number I would
> have been convinced that I had been given a new set of bins.
>
> Yes, the new Leica binoculars are lovely (I am lucky enough to have a
> sister who lends me hers when mine are off tripping around Europe),
> but if I had to make the choice again, I think the after sales service
> Swarovski provide is so above and beyond the call of duty that they
> would get my custom again!
>
> Kind regards
>
> Judith
>
> Judith Hoyle
>
> Brisbane
> 0437549301
>
>
>
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