Hi Alan,
It's good to get good feedback about Leica service, too. My intention was not
to 'bag' Leica. My husband and sister have Leica's and I have a pair of 10 x
25 Leica's for those occasions when you have to travel light. They are great.
I guess I was so thrilled by Swarovski's actions, particularly in relation to
undertaking work that was not even requested that I felt I had to blow their
trumpet!
Kind regards
Judith
CC: ; ;
From:
To:
Subject: Brilliant Swarovski after sales service
Date: Thu, 5 Mar 2009 15:23:21 +1100
Hi Judith,
I don't have Swarovski's; only 3 pair of Leica bins.
I just wanted to jump in and "defend" (for want of a better word) the
outstanding service I have seen from Adeal in Melbourne (Lieca agent in
Australia). They have had my 8 x 32 BN three times now over 15 years and
returned them for a similar German holiday each time. On each occasion it has
been "gratis, happy to be of service, no problem" including shipping them back
to me from Melbourne.
They also cleaned (at my request and naturally a small charge) a 40 year old
pair of Leica 7 x 35's to such an extent that I cannot believe how good they
are still!
As we all know, service like this doesn't happen often these days so hats off
to Swarovski and Leica on this. Great service, let's keep supporting them.
Best
Alan
PS I copied my Leica contacts in, in case anyone needs help:-)
*************************************************************************Alan
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On 05/03/2009, at 15:10 , Judith Hoyle wrote:
Hi All,
I know I have done a posting on this before after Swarovski repaired my ELs
after my son jumped off a cliff into sand holding my binoculars (and yes he
survived the fall and my reaction!). They were sent off to Austria with a full
account of how they were damaged but came back with pristine lenses - no charge.
In December last year Gavin knocked them off the shelf and broke one of the
neck strap brackets on his shin (ouch!). Off I went back to the store to
arrange another Austrian holiday for my bins. The salesman was certain there
would be a charge. On the basis of my experience earlier in the year, I told
him I would be very surprised if there was.
I have just picked them up today (above mentioned son forgot to pass on the
message that they had been ready since Feb 11!). Both neck strap brackets
replaced. Both eye cups replaced (this had not been requested) and all the
spots showing minor wear, such as a bits of silver coloured metal showing
through the black, completely and invisibly repaired, or replaced! If not for
the serial number I would have been convinced that I had been given a new set
of bins.
Yes, the new Leica binoculars are lovely (I am lucky enough to have a sister
who lends me hers when mine are off tripping around Europe), but if I had to
make the choice again, I think the after sales service Swarovski provide is so
above and beyond the call of duty that they would get my custom again!
Kind regards
Judith
Judith Hoyle
Brisbane
0437549301
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