Hi Judith,
I don't have Swarovski's; only 3 pair of Leica bins.
I just wanted to jump in and "defend" (for want of a better word) the
outstanding service I have seen from Adeal in Melbourne (Lieca agent
in Australia). They have had my 8 x 32 BN three times now over 15
years and returned them for a similar German holiday each time. On
each occasion it has been "gratis, happy to be of service, no problem"
including shipping them back to me from Melbourne.
They also cleaned (at my request and naturally a small charge) a 40
year old pair of Leica 7 x 35's to such an extent that I cannot
believe how good they are still!
As we all know, service like this doesn't happen often these days so
hats off to Swarovski and Leica on this. Great service, let's keep
supporting them.
Best
Alan
PS I copied my Leica contacts in, in case anyone needs help:-)
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Alan McBride
Birding Guide +
http://web.me.com/amcbride1
Good planets are hard to find; until we do, please, be green and read
from the screen
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Skype: mcbird101
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On 05/03/2009, at 15:10 , Judith Hoyle wrote:
Hi All,
I know I have done a posting on this before after Swarovski repaired
my ELs after my son jumped off a cliff into sand holding my binoculars
(and yes he survived the fall and my reaction!). They were sent off
to Austria with a full account of how they were damaged but came back
with pristine lenses - no charge.
In December last year Gavin knocked them off the shelf and broke one
of the neck strap brackets on his shin (ouch!). Off I went back to
the store to arrange another Austrian holiday for my bins. The
salesman was certain there would be a charge. On the basis of my
experience earlier in the year, I told him I would be very surprised
if there was.
I have just picked them up today (above mentioned son forgot to pass
on the message that they had been ready since Feb 11!). Both neck
strap brackets replaced. Both eye cups replaced (this had not been
requested) and all the spots showing minor wear, such as a bits of
silver coloured metal showing through the black, completely and
invisibly repaired, or replaced! If not for the serial number I would
have been convinced that I had been given a new set of bins.
Yes, the new Leica binoculars are lovely (I am lucky enough to have a
sister who lends me hers when mine are off tripping around Europe),
but if I had to make the choice again, I think the after sales service
Swarovski provide is so above and beyond the call of duty that they
would get my custom again!
Kind regards
Judith
Judith Hoyle
Brisbane
0437549301
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