birding-aus

Brilliant Swarovski after sales service

To: Judith Hoyle <>
Subject: Brilliant Swarovski after sales service
From: Alan McBride <>
Date: Thu, 05 Mar 2009 15:23:21 +1100
Hi Judith,

I don't have Swarovski's; only 3 pair of Leica bins.

I just wanted to jump in and "defend" (for want of a better word) the outstanding service I have seen from Adeal in Melbourne (Lieca agent in Australia). They have had my 8 x 32 BN three times now over 15 years and returned them for a similar German holiday each time. On each occasion it has been "gratis, happy to be of service, no problem" including shipping them back to me from Melbourne.

They also cleaned (at my request and naturally a small charge) a 40 year old pair of Leica 7 x 35's to such an extent that I cannot believe how good they are still!

As we all know, service like this doesn't happen often these days so hats off to Swarovski and Leica on this. Great service, let's keep supporting them.

Best

Alan

PS I copied my Leica contacts in, in case anyone needs help:-)

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Alan McBride
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On 05/03/2009, at 15:10 , Judith Hoyle wrote:

Hi All,

I know I have done a posting on this before after Swarovski repaired my ELs after my son jumped off a cliff into sand holding my binoculars (and yes he survived the fall and my reaction!). They were sent off to Austria with a full account of how they were damaged but came back with pristine lenses - no charge.

In December last year Gavin knocked them off the shelf and broke one of the neck strap brackets on his shin (ouch!). Off I went back to the store to arrange another Austrian holiday for my bins. The salesman was certain there would be a charge. On the basis of my experience earlier in the year, I told him I would be very surprised if there was.

I have just picked them up today (above mentioned son forgot to pass on the message that they had been ready since Feb 11!). Both neck strap brackets replaced. Both eye cups replaced (this had not been requested) and all the spots showing minor wear, such as a bits of silver coloured metal showing through the black, completely and invisibly repaired, or replaced! If not for the serial number I would have been convinced that I had been given a new set of bins.

Yes, the new Leica binoculars are lovely (I am lucky enough to have a sister who lends me hers when mine are off tripping around Europe), but if I had to make the choice again, I think the after sales service Swarovski provide is so above and beyond the call of duty that they would get my custom again!

Kind regards

Judith

Judith Hoyle

Brisbane
0437549301



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