birding-aus

Brilliant Swarovski after sales service

To: Peter Shute <>, Alan McBride <>, Judith Hoyle <>
Subject: Brilliant Swarovski after sales service
From: Denise Goodfellow <>
Date: Thu, 05 Mar 2009 16:48:28 +0930
Yes, I do, Peter.  Sorry if I'm not making myself clear.  I can't remember
what way the focusing wheel on others turned.
Denise


on 5/3/09 3:49 PM, Peter Shute at  wrote:

> By "refocus", do you mean adjust the diopter setting?
> 
> I think I tried out some Elites once, and found that you have to move the
> focusing wheel the opposite way to normal to focus.  Is that correct, or am I
> thinking of a different pair?
> 
> Peter Shute
> 
>  wrote on :
>  
>> I had a focussing problem with the Bushnell Elite
>> binocularsI bought some years ago, and sent them back.
>> However, to my chagrin, they were returned unrepaired.
>> Someone in the shop had decided there was nothing wrong with them.
>> 
>> So I again returned the binos.  They sat around for a few
>> weeks until, one day, the Bushnell rep took a look at them,
>> and decided that, yes, I was right.  They were fixed and returned.
>> 
>> Meanwhile I'd been trying to guide with an old pair of Zeiss.
>>  I'd given up using these because the prisms kept dislodging.
>>  Not fun when you're guiding.  I was not happy.
>> 
>> The Bushnells are very good, but I'd never buy a pair  again.
>>  Bits and pieces keep falling off, and every time I use them
>> I need to refocus.
>> Denise
>> 
>> 
>> on 5/3/09 1:53 PM, Alan McBride at  wrote:
>> 
>>> Hi Judith,
>>> 
>>> I don't have Swarovski's; only 3 pair of Leica bins.
>>> 
>>> I just wanted to jump in and "defend" (for want of a better word) the
>>> outstanding service I have seen from Adeal in Melbourne (Lieca agent
>>> in Australia). They have had my 8 x 32 BN three times now over 15
>>> years and returned them for a similar German holiday each time. On
>>> each occasion it has been "gratis, happy to be of service, no
>>> problem" including shipping them back to me from Melbourne.
>>> 
>>> They also cleaned (at my request and naturally a small charge) a 40
>>> year old pair of Leica 7 x 35's to such an extent that I cannot
>>> believe how good they are still!
>>> 
>>> As we all know, service like this doesn't happen often these days so
>>> hats off to Swarovski and Leica on this. Great service, let's keep
>>> supporting them.
>>> 
>>> Best
>>> 
>>> Alan
>>> 
>>> PS I copied my Leica contacts in, in case anyone needs help:-)
>>> 
>>> 
>> **********************************************************************
>>> ***
>>> Alan McBride
>>> Birding Guide +
>>> 
>>> http://web.me.com/amcbride1
>>> 
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>>> 
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>>> 
>>> 
>>> 
>>> On 05/03/2009, at 15:10 , Judith Hoyle wrote:
>>> 
>>> Hi All,
>>> 
>>> I know I have done a posting on this before after Swarovski repaired
>>> my ELs after my son jumped off a cliff into sand holding my
>>> binoculars (and yes he survived the fall and my reaction!).  They
>>> were sent off to Austria with a full account of how they were
>>> damaged but came back with pristine lenses - no charge.
>>> 
>>> In December last year Gavin knocked them off the shelf and broke one
>>> of the neck strap brackets on his shin (ouch!).  Off I went back to
>>> the store to arrange another Austrian holiday for my bins.  The
>>> salesman was certain there would be a charge.  On the basis of my
>>> experience earlier in the year, I told him I would be very surprised
>>> if there was. 
>>> 
>>> I have just picked them up today (above mentioned son forgot to pass
>>> on the message that they had been ready since Feb 11!).  Both neck
>>> strap brackets replaced.  Both eye cups replaced (this had not been
>>> requested) and all the spots showing minor wear, such as a bits of
>>> silver coloured metal showing through the black, completely and
>>> invisibly repaired, or replaced!  If not for the serial number I
>>> would have been convinced that I had been given a new set of bins.
>>> 
>>> Yes, the new Leica binoculars are lovely (I am lucky enough to have a
>>> sister who lends me hers when mine are off tripping around Europe),
>>> but if I had to make the choice again, I think the after sales
>>> service Swarovski provide is so above and beyond the call of duty
>>> that they would get my custom again!
>>> 
>>> Kind regards
>>> 
>>> Judith
>>> 
>>> Judith Hoyle
>>> 
>>> Brisbane
>>> 0437549301
>>> 
>>> 
>>> 
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