Subject: Binoculars
From: "Colin R" <>
Date: Wed, 28 Mar 2007 16:16:16 +1000
Hi to all
Regarding binoculars - I have a story....
Bought a pair of Nikon Travelite 8X which can be zoomed to 24X. Small,
light, compact. Clarity at 24X is not perfect - as one would expect from
a pair of binoculars costing less than $400 - but very handy if you're
travelling and don't want to carry a scope or just want to ID that wader
right out on the edge..
However within 18 months, the rubber covering on the hand grips peeled
off after they got a little damp so I returned them to Andersons in
Capalaba south of Brisbane, via Photocontinental where I had bought
I waited 6 weeks to be told bluntly on enquiry (no advice rec'd)that
they were "waiting for spare parts".
I waited another 6 weeks to be told the same but they could "return them
to me and notify me when the 'parts' arrived" 
This they did and I collected them from PhotoContinental.
I waited another 2 months and called again - still waiting for spare
parts and now it's Sydney's fault because "they don't send the spare
parts up to us" and with the approach that really it's not our problem.
No apology, no offer of any other options or choices.

Finally after complete support from Photocontinental (their manager and
the Nikon representative got involved and they were very, very
helpful)and several emails backwards and forwards I was sent a brand new
pair of Travelite binoculars with no explanation, apology or excuse. 

Summary? be aware that buying Nikon binoculars in Qld means Andersons
are the authorised repair shop and in my experience are not very
helpful, interested or efficient.

  Colin Reid
So many birds, so little time...... 

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