I recently asked TS Tech support:
I am cross compiling from both a WinXP and Linux Development PCs to a
TS-7250 board running TS-Linux. How do I cross-compile programs that use Qt
screens. (On the WinPC, Qt Makefile uses compilers from the MinGW instead of
the installed CYGWIN gcc-3.3.4-glibc-2.3.2 crosstools)
Reply from TS:
>> I can't give you too much advice because this is really a software
>> question that wouldn't be covered by our free tech support, and
>> anyhow I have not used Qt so I wouldn't be a useful authority.
However we
are a hardware company and free support is for hardware, or for software
that we wrote or modified that is specific to our boards. I realize
that we often appear to set a precedent by providing help that is
outside these boundaries. That typically happens because we happen to
know the answer to a question, and it seems better to just answer it
rather than tell people to "go read man pages." But when the amount of
research I would have to do to solve an issue is the same order of
magnitude as what you would have to do, and the issue is not specific to
our products, then I am not permitted to use the company's time on it.
We provide a QtEmbedded tarball. I have not used it personally but I
understand that once you have a cross-development environment set up on
your PC, adding the Qt library to it is not difficult.
>> I would recommend asking on the ts-7000 Yahoo group.
>>
>> Sincerely,
>> Grant
--- In "Adriano Naspolini" <> wrote:
>
> Francesco,
> TS doesn't have a good support unless you are an expert in linux/embedded
> systems. It's well known and you can find many discussions about this problem
> in this group.
>
> The problem is, they don't have a person who can teach you how to develop
> embedded systems (and, my opinion is, they'll never have). Although, they
> don't have enough persons to quickly answer all questions.
> So once they noticed you aren't an expert, they stop worrying about your
> questions (it's like a filter), because they think your questions are,
> probably, something wrong you are doing ("it works fine here, so, check out
> your system...").
>
> Currently, I have 2 pending problems, and the last answer was:
> "Unfortunately our engineering staff is very busy. I can let you know when
> someone is assigned to this task. Sincerely, Grant"
>
> But I don't think their support is the worst, just not good enough...
>
> Adriano
>
> --- In "francesco_poderico" <francesco_poderico@>
> wrote:
> >
> > Hi, I'm finding the support from embeddedarm.com the worst of all!!!
> >
> > When you ask a question to them, if you are lucky the don't reply,
> > otherwise they reply with a wrong answer!
> >
> > an example? we bought 2 TS-7370 and 2 TS-7350... and we want to communicate
> > with a TS-SER4.
> > simple?
> > after a week of email back and forward they admited to have a fault, and
> > after that the communication from their side is gone! they don't even reply
> > to our emails anymore!
> >
> > another example? on the document "LINUX FOR ARM ON TS-72xx" page 45 says
> > that to access on IO space 8 bit the Base adress is 0x11c00000
> > on the preliminary manual for the TS-7370 it says the same BA is on
> > 0x600ff800
> > I'm not even going to ask them whih document is correct as I know they are
> > not going to reply me.
> >
> > Did you had a similar experiece?
> >
>
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