Francesco,
TS doesn't have a good support unless you are an expert in linux/embedded
systems. It's well known and you can find many discussions about this problem
in this group.
The problem is, they don't have a person who can teach you how to develop
embedded systems (and, my opinion is, they'll never have). Although, they don't
have enough persons to quickly answer all questions.
So once they noticed you aren't an expert, they stop worrying about your
questions (it's like a filter), because they think your questions are,
probably, something wrong you are doing ("it works fine here, so, check out
your system...").
Currently, I have 2 pending problems, and the last answer was:
"Unfortunately our engineering staff is very busy. I can let you know when
someone is assigned to this task. Sincerely, Grant"
But I don't think their support is the worst, just not good enough...
Adriano
--- In "francesco_poderico" <>
wrote:
>
> Hi, I'm finding the support from embeddedarm.com the worst of all!!!
>
> When you ask a question to them, if you are lucky the don't reply, otherwise
> they reply with a wrong answer!
>
> an example? we bought 2 TS-7370 and 2 TS-7350... and we want to communicate
> with a TS-SER4.
> simple?
> after a week of email back and forward they admited to have a fault, and
> after that the communication from their side is gone! they don't even reply
> to our emails anymore!
>
> another example? on the document "LINUX FOR ARM ON TS-72xx" page 45 says that
> to access on IO space 8 bit the Base adress is 0x11c00000
> on the preliminary manual for the TS-7370 it says the same BA is on 0x600ff800
> I'm not even going to ask them whih document is correct as I know they are
> not going to reply me.
>
> Did you had a similar experiece?
>
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