To: mike.honeyman <>
Subject: Binoculars
From: Andrew Bell <>
Date: Mon, 11 Sep 2017 22:20:38 +0000
I will also give a plug to Optics Central. My Kowas I bought from Bintel seized 
up and although technically under warranty at eight years the agent had changed 
and they weren't offering to get them fixed. Kowa Japan didn't respond and 
after research I ordered Conquests from Optic Central on spec (30 days return 
policy)-  its hard to try out bins when you live in Katherine. I ordered them 
Friday afternoon and they were at Katherine post office on the Monday and I'm 
delighted with the quality at that price.

Andrew Bell.

Sent from my iPad

> On 12 Sep 2017, at 06:04, mike.honeyman <> wrote:
> It would be good to know when Dave & Michael's negative Zeiss service 
> experience was.Before I bought my Conquests (2015) I heard similar stories 
> (globally - including comments on birdforum!) But they were generally all 'a 
> few years ago'.
> However others also said that Zeiss had upped their game, and in Australia 
> they had changed their local agent. The Conquests were (for me) the best 
> binoculars in their class / price range that I tried out. On a Uni ecology 
> research fieldtrip all the 'birders' in the group had either Terra, Conquest 
> or Victory. I gave them the benefit of the doubt.
> When mine had an eyecup fault it was a couple of days after Christmas last 
> year- and about 48 hours before I was due to fly to Argentina for 6 weeks. 
> The shop I bought them from (optics central in Mitcham, Melbourne) were 
> thankfully open although the agents were not - I did however have contact 
> back from Zeiss Birding in America who said they would try their best to get 
> some eyecups to be somehow before I left.
> Optics Central had a better plan though, as they weren't confident the spares 
> would come in time. They took my binos off me and loaned me a brand new shop 
> pair for a moderate returnable deposit.
> My binos went off for warranty repair and were ready when I got back from 
> Argentina. I was not charged a penny.
> I am a big fan of both Zeiss and Optics Central based on recent experience.
> Cheers
> Mike
> Sent from my Samsung GALAXY S5
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