To: "" <>
Subject: binoculars
From: michael hunter <>
Date: Mon, 11 Sep 2017 05:29:14 +0000
Re Zeiss Bins.

                       I and my wife were faithful Zeiss users, of several 
their top of the range bins for over forty years.  The eyepiece fell out of 
their latest top of the range a few years ago, after some years of sterling 
service. No one in Sydney could help, I sent them back to Germany ($50 insured 
post).  They repaired the eyepiece, and unasked by me also replaced a lens 
(which was minimally scratched and un-noticeable in use) and cleaned them, 
charged the equivalent of Aus $1000, payable up front, plus $50 return postage.

                        I coughed up, figuring that they would be as good as 
new  and that ne ones would have cost over $2000.

                       The screw in/out eyepiece was different to the original.

                       It stopped working  within weeks.

                        I contacted  Zeiss, they told me to return them (at my 
expense) and if they decided that it was not my fault they would repair them 
free of charge. Except for another $50 return insured postage.

                       So long Zeiss.

                       Swarovski  have lenses at least as good, are more 
compact and easier to use, I love my 8x42s.  On this chatline I have read that 
they have Australian agents should their bins need service, and that they 
honour their lifetime guarantee.



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