Interesting - I have been chasing Zeiss for warranty repairs and have just
been put onto this company (luckily I live in Werribee so that is handy!).
No response from them yet but I assume that as it is a warranty repair it
should be no cost????
On 7 March 2011 13:12, Jill Dening <> wrote:
> For the record, if anyone needs to know this, I have just called Zeiss in
> Sydney, and was told all ZEISS retail and repairs are handled by
> Outdoor Sporting Agencies
> 17 Loop Rd
> Werribee Vic 3030
> 03 9741 1174
>
> I called and stated my situation, and the binos have to go to Werribee,
> Vic. From there they have to go to the US (cost $80 for postage and
> insurance) and they will advise the repair cost. This is possibly because
> they are Conquests, which are an American model. If I decide not to proceed,
> they will be sent back at no further cost to me.
>
> I find this to be a pain in the neck, but at least this discussion has got
> me off my **** and doing something about it.
>
> I have brought all this pain upon myself because, sick of carrying heavy
> Leica 8x42s around the world, I took a pathetic, but light, pair of Nikons
> with me in 2006. I had barely hit the ground in the US before I was utterly
> fed up with the Nikons, and then wasted good holiday time tracking down a
> decent but light pair of binos for travelling. I have been happy with the
> Zeiss Conquests just for travelling, but they aren't a patch on my Leicas.
> Whilst you pay for the weight in Leicas, you also get good quality glass.
>
> Jill
>
> Jill Dening
> Sunshine Coast, Queensland, Australia
>
> 26° 51' 41"S 152° 56' 00"E
>
> On 7/03/2011 11:19 AM, Carl Clifford wrote:
>
>> Jill,
>>
>> Contact Carl Zeiss at their Australian office, 02 9020 1333. You will
>> probably have to send them down to Sydney for service, as I think Zeiss
>> do all their service in-house.
>>
>> Cheers,
>>
>> Carl Clifford
>>
>>
>> On 07/03/2011, at 11:55 AM, Jill Dening wrote:
>>
>> I agree with Carl here, and not with Tony (sorry Tony). I have always
>> had an all risks policy on our binos (2 prs Leicas) and scope, so that I
>> go into the field with a feeling of relaxation. I insure my house, my
>> health, my binos. On the very few occasions (twice?) I have had a
>> problem, my insurance has honoured its contract without discussion, and
>> Adeal has been very professional in its conduct, even lending me binos
>> twice in the past when mine had to go to hospital in Germany.
>>
>> But I currently have a pair of Zeiss Conquests as my light, travelling
>> binos, and I am missing them. The eyecup and outer glass have come off
>> on one lens, and there appears to be no one left in Brisbane who can
>> repair such. Am I right? And if so, what is my next option? Do I really
>> have to send them to Adelaide?
>>
>> Cheers,
>>
>> Jill
>>
>> Jill Dening
>> Sunshine Coast, Queensland, Australia
>>
>> 26° 51' 41"S 152° 56' 00"E
>>
>> On 7/03/2011 9:49 AM, Carl Clifford wrote:
>>
>>> I have been following this thread, which seems to re-appear every year
>>> or so, with interest. The majority of the complaints about Leica seem to
>>> be the result of lack of care or maintenance by the owners, or physical
>>> impact. The equipment in question in all cases are consumer level
>>> products and it is quite unrealistic to expect them to withstand any
>>> abuse thrown at them. If you want bins that will withstand abuse, you
>>> need to go to military spec gear, such as the Steiner Military R range,
>>> which you can literally run over them with a truck and they will still
>>> be in collimation, as a video on Steiner's web site shows.
>>>
>>> I am not a Leica user & never will be, as I think they are over-rated
>>> and over priced. I just think it is not fair to bag a brand when the
>>> problem is with the owners. As for making a warranty claim for damage
>>> from physical impact, well isn't that what insurance for?
>>>
>>> Cheers,
>>>
>>> Carl Clifford
>>>
>>>
>>> On 07/03/2011, at 9:31 AM, Greg Little wrote:
>>>
>>> Jonny
>>>
>>> I too am a happy Leica owner, with no complaints. Have had my Leica BN
>>> 10x32
>>> binoculars for 9 years and use them every week for work and play. While
>>> they
>>> are well made and robust I look after them and can only imagine that
>>> eyepieces popping off and screws rusting are from mishandling,
>>> accident or
>>> abuse.
>>>
>>> Greg Little
>>>
>>> -----Original Message-----
>>> From:
>>> On Behalf Of Jonny
>>> Schoenjahn
>>> Sent: Monday, 7 March 2011 1:53 AM
>>> To: Birding-Aus
>>> Subject: [Birding-Aus] Leica's warranty and customer service
>>>
>>> Hi all
>>>
>>> I seem to be one of very few, if not the only one, who is entire
>>> satisfied
>>> with Leica.
>>>
>>> Since 1997 I own a Leica spotting scope. Two or three years ago, on a
>>> windy
>>> day, the thing fell over when the car-door slammed and hit the tripod.
>>> The
>>> scope survived the 2m fall into rocks completely unharmed, only the
>>> eye-piece received 2 major scratches on the ocular. Certainly not a
>>> warranty
>>> issue.I sent the eye-piece to Leica Germany asking for a quote to replace
>>> the ocular, saying that it was my own fault. Not 3 weeks later and no
>>> questions asked, I received to my greatest excitement a brand-new
>>> eye-piece
>>> at no cost. My only expense was the postage from Perth to Leica.
>>>
>>> Last year, my 10-year old Leica bins had a problem with the focus
>>> spindle,
>>> the first and only problem I ever had with any Leica equipment. I sent
>>> the
>>> bins to Leica Germany, mentioning that the minor scratches on the oculars
>>> were old and could be left like that (Zeiss once had charged my a
>>> fortune to
>>> replace those oculars). Before long I receive my bins completely
>>> over-hauled
>>> including new rubber armour and, most of all, two new oculars. Again,
>>> all I
>>> paid was the postage from me to them. As before, I wrote them a letter
>>> thanking them for their outstanding service.
>>>
>>> It was easy and straight forward to send the Leica equipment to Leica
>>> Germany, it wouldn't occur to me to send it anywhere else. Both the scope
>>> and the bins I had bought in Australia, but no-one wanted to see a
>>> receipt
>>> or asked where or when I had purchased the units.
>>>
>>> Suffice it to say that, from my own experience, I'm happy to recommend
>>> Leica
>>> not only but also for their generous and prompt service.
>>>
>>> Cheers, and happy birding
>>>
>>> Jonny
>>>
>>> Jonny Schoenjahn
>>> Perth WA
>>>
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