For the record, if anyone needs to know this, I have just called Zeiss
in Sydney, and was told all ZEISS retail and repairs are handled by
Outdoor Sporting Agencies
17 Loop Rd
Werribee Vic 3030
03 9741 1174
I called and stated my situation, and the binos have to go to Werribee,
Vic. From there they have to go to the US (cost $80 for postage and
insurance) and they will advise the repair cost. This is possibly
because they are Conquests, which are an American model. If I decide not
to proceed, they will be sent back at no further cost to me.
I find this to be a pain in the neck, but at least this discussion has
got me off my **** and doing something about it.
I have brought all this pain upon myself because, sick of carrying heavy
Leica 8x42s around the world, I took a pathetic, but light, pair of
Nikons with me in 2006. I had barely hit the ground in the US before I
was utterly fed up with the Nikons, and then wasted good holiday time
tracking down a decent but light pair of binos for travelling. I have
been happy with the Zeiss Conquests just for travelling, but they aren't
a patch on my Leicas. Whilst you pay for the weight in Leicas, you also
get good quality glass.
Jill
Jill Dening
Sunshine Coast, Queensland, Australia
26° 51' 41"S 152° 56' 00"E
On 7/03/2011 11:19 AM, Carl Clifford wrote:
Jill,
Contact Carl Zeiss at their Australian office, 02 9020 1333. You will
probably have to send them down to Sydney for service, as I think Zeiss
do all their service in-house.
Cheers,
Carl Clifford
On 07/03/2011, at 11:55 AM, Jill Dening wrote:
I agree with Carl here, and not with Tony (sorry Tony). I have always
had an all risks policy on our binos (2 prs Leicas) and scope, so that I
go into the field with a feeling of relaxation. I insure my house, my
health, my binos. On the very few occasions (twice?) I have had a
problem, my insurance has honoured its contract without discussion, and
Adeal has been very professional in its conduct, even lending me binos
twice in the past when mine had to go to hospital in Germany.
But I currently have a pair of Zeiss Conquests as my light, travelling
binos, and I am missing them. The eyecup and outer glass have come off
on one lens, and there appears to be no one left in Brisbane who can
repair such. Am I right? And if so, what is my next option? Do I really
have to send them to Adelaide?
Cheers,
Jill
Jill Dening
Sunshine Coast, Queensland, Australia
26° 51' 41"S 152° 56' 00"E
On 7/03/2011 9:49 AM, Carl Clifford wrote:
I have been following this thread, which seems to re-appear every year
or so, with interest. The majority of the complaints about Leica seem to
be the result of lack of care or maintenance by the owners, or physical
impact. The equipment in question in all cases are consumer level
products and it is quite unrealistic to expect them to withstand any
abuse thrown at them. If you want bins that will withstand abuse, you
need to go to military spec gear, such as the Steiner Military R range,
which you can literally run over them with a truck and they will still
be in collimation, as a video on Steiner's web site shows.
I am not a Leica user & never will be, as I think they are over-rated
and over priced. I just think it is not fair to bag a brand when the
problem is with the owners. As for making a warranty claim for damage
from physical impact, well isn't that what insurance for?
Cheers,
Carl Clifford
On 07/03/2011, at 9:31 AM, Greg Little wrote:
Jonny
I too am a happy Leica owner, with no complaints. Have had my Leica BN
10x32
binoculars for 9 years and use them every week for work and play. While
they
are well made and robust I look after them and can only imagine that
eyepieces popping off and screws rusting are from mishandling,
accident or
abuse.
Greg Little
-----Original Message-----
From:
On Behalf Of Jonny
Schoenjahn
Sent: Monday, 7 March 2011 1:53 AM
To: Birding-Aus
Subject: [Birding-Aus] Leica's warranty and customer service
Hi all
I seem to be one of very few, if not the only one, who is entire
satisfied
with Leica.
Since 1997 I own a Leica spotting scope. Two or three years ago, on a
windy
day, the thing fell over when the car-door slammed and hit the tripod.
The
scope survived the 2m fall into rocks completely unharmed, only the
eye-piece received 2 major scratches on the ocular. Certainly not a
warranty
issue.I sent the eye-piece to Leica Germany asking for a quote to replace
the ocular, saying that it was my own fault. Not 3 weeks later and no
questions asked, I received to my greatest excitement a brand-new
eye-piece
at no cost. My only expense was the postage from Perth to Leica.
Last year, my 10-year old Leica bins had a problem with the focus
spindle,
the first and only problem I ever had with any Leica equipment. I sent
the
bins to Leica Germany, mentioning that the minor scratches on the oculars
were old and could be left like that (Zeiss once had charged my a
fortune to
replace those oculars). Before long I receive my bins completely
over-hauled
including new rubber armour and, most of all, two new oculars. Again,
all I
paid was the postage from me to them. As before, I wrote them a letter
thanking them for their outstanding service.
It was easy and straight forward to send the Leica equipment to Leica
Germany, it wouldn't occur to me to send it anywhere else. Both the scope
and the bins I had bought in Australia, but no-one wanted to see a
receipt
or asked where or when I had purchased the units.
Suffice it to say that, from my own experience, I'm happy to recommend
Leica
not only but also for their generous and prompt service.
Cheers, and happy birding
Jonny
Jonny Schoenjahn
Perth WA
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