Is there picture emerging that if one sends their Leica gear directly back
to Leica in Germany one gets good service, but when going through a local
agent all sorts of warranty obstacles get put in place?
Tony
-----Original Message-----
From:
On Behalf Of Jill Dening
Sent: Monday, 7 March 2011 9:06 AM
To: Jonny Schoenjahn
Cc: Birding-Aus
Subject: [Norton AntiSpam] Re: [Birding-Aus] Leica's warranty and customer
service
I also have had only positive experiences with Adeal repairing my Leicas
over the past 20 years. I have no recent experience.
Jill
Jill Dening
Sunshine Coast, Queensland, Australia
26° 51' 41"S 152° 56' 00"E
On 7/03/2011 12:52 AM, Jonny Schoenjahn wrote:
> Hi all
>
> I seem to be one of very few, if not the only one, who is entire satisfied
with Leica.
>
> Since 1997 I own a Leica spotting scope. Two or three years ago, on a
windy day, the thing fell over when the car-door slammed and hit the tripod.
The scope survived the 2m fall into rocks completely unharmed, only the
eye-piece received 2 major scratches on the ocular. Certainly not a warranty
issue.I sent the eye-piece to Leica Germany asking for a quote to replace
the ocular, saying that it was my own fault. Not 3 weeks later and no
questions asked, I received to my greatest excitement a brand-new eye-piece
at no cost. My only expense was the postage from Perth to Leica.
>
> Last year, my 10-year old Leica bins had a problem with the focus spindle,
the first and only problem I ever had with any Leica equipment. I sent the
bins to Leica Germany, mentioning that the minor scratches on the oculars
were old and could be left like that (Zeiss once had charged my a fortune to
replace those oculars). Before long I receive my bins completely over-hauled
including new rubber armour and, most of all, two new oculars. Again, all I
paid was the postage from me to them. As before, I wrote them a letter
thanking them for their outstanding service.
>
> It was easy and straight forward to send the Leica equipment to Leica
Germany, it wouldn't occur to me to send it anywhere else. Both the scope
and the bins I had bought in Australia, but no-one wanted to see a receipt
or asked where or when I had purchased the units.
>
> Suffice it to say that, from my own experience, I'm happy to recommend
Leica not only but also for their generous and prompt service.
>
> Cheers, and happy birding
>
> Jonny
>
> Jonny Schoenjahn
> Perth WA
>
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