Hi all,
I have had a problem with my bigpond account since they upgraded their site
back in February. I am on Apple and thought that that was the problem, but
maybe not. For me to enter my bigpond account takes some minute and then
moving through it is just as slow. bigpond no longer offers me an email
system I can be bothered using.
I solved the problem very easily though - I stopped using it and went to
Google gmail. This is a free, fast, and spam-free service and has a much
better interface that users can modify to their needs. I have added the
weather for Cairns, Broome and a few other desirable birding places, the
phases of the moon with astrological comments, a currency exchange rate
calculator and the news headlines. I now go to my bigpond account about once
a month just to dump the spam and check that nothing important has arrived
by accident. I know bigpond works well for many but if not, why fight
TELSTRA when it is easier to leave and go to a better service?
cheers,
Jen
On Tue, May 19, 2009 at 8:44 AM, Bob Cook <> wrote:
> Russell
>
> I am a Bigpond customer and have had no problems at all getting Birding-aus
> messages. Do you have any idea whether it may be due to particular
> settings
> that each user may have?
>
> Bob Cook
>
> -----Original Message-----
> From: Russell Woodford
> Sent: Monday, 18 May 2009 9:04 PM
> To: undisclosed-recipients:
> Subject: Birding-Aus Messages
>
> Good evening birders,
>
> It seems that many Bigpond subscribers have not been receiving birding-
> aus emails for a couple of weeks now. The Vicnet support people have
> been trying to track down the problem, and a few subscribers have
> taken it up with Bigpond. Several have been told that the problem
> occurs because some email is automatically directed to a Spam folder,
> so you don't see those messages in your inbox. Unfortunately, Bigpond
> Security have now outsourced its support services, so it might not be
> easy to get these settings changed. I'm not sure how Bigpond does its
> filtering - I don't know how much choice its customers have in
> changing email settings.
>
> This advice was sent to me from another Birding-Aus Bigpond subscriber
> - I hope they don't mind me quoting it, as it might help some of you
> sort out this issue (the author is someone at Bigpond helpdesk):
>
> "Recently there is an ongoing issue that legitimate email addresses
> are going to the spam folder. I would like to advise you that since
> the launching of BigPond Security, all issues concerning the security
> application we used to provide and support are now being handled by
> McAfee Technical Support. If you are a subscriber of the older
> security application, please contact McAfee on 1 800 998 887. If you
> have any other questions, please visit our Help Centre at
> www.bigpond.com/help
> "
>
> I'm contacting you directly through your subscribed address, by the
> way, not through Birding-Aus. You don't need to reply, but please feel
> free to do so if you have any questions or can shed further light on
> the issue. I hope we can get your birding-aus mail working properly
> again.
>
> Many thanks,
>
> Russell
>
>
> Russell Woodford
>
> Birding-Aus List Owner
>
> Geelong Victoria Australia
> http://www.birding-aus.org
>
>
>
>
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>
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