Russell
I am a Bigpond customer and have had no problems at all getting Birding-aus
messages. Do you have any idea whether it may be due to particular settings
that each user may have?
Bob Cook
-----Original Message-----
From: Russell Woodford
Sent: Monday, 18 May 2009 9:04 PM
To: undisclosed-recipients:
Subject: Birding-Aus Messages
Good evening birders,
It seems that many Bigpond subscribers have not been receiving birding-
aus emails for a couple of weeks now. The Vicnet support people have
been trying to track down the problem, and a few subscribers have
taken it up with Bigpond. Several have been told that the problem
occurs because some email is automatically directed to a Spam folder,
so you don't see those messages in your inbox. Unfortunately, Bigpond
Security have now outsourced its support services, so it might not be
easy to get these settings changed. I'm not sure how Bigpond does its
filtering - I don't know how much choice its customers have in
changing email settings.
This advice was sent to me from another Birding-Aus Bigpond subscriber
- I hope they don't mind me quoting it, as it might help some of you
sort out this issue (the author is someone at Bigpond helpdesk):
"Recently there is an ongoing issue that legitimate email addresses
are going to the spam folder. I would like to advise you that since
the launching of BigPond Security, all issues concerning the security
application we used to provide and support are now being handled by
McAfee Technical Support. If you are a subscriber of the older
security application, please contact McAfee on 1 800 998 887. If you
have any other questions, please visit our Help Centre at
www.bigpond.com/help
"
I'm contacting you directly through your subscribed address, by the
way, not through Birding-Aus. You don't need to reply, but please feel
free to do so if you have any questions or can shed further light on
the issue. I hope we can get your birding-aus mail working properly
again.
Many thanks,
Russell
Russell Woodford
Birding-Aus List Owner
Geelong Victoria Australia
http://www.birding-aus.org
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