The whining or what you want to call it was by me, not Jaques Chitte.
And I think Jaques points out important facts, the situation for me was a very
similar one
when entering the world of all things TS. There are many confusing statements,
different
outdated documents, confusion about product names, kernel versions, etc.
Your reaction on the other hand is not very helpful. If you know more than
other people
here that is great for you. Probably you have worked with many different units
and got
used all these oddities. It does not change the fact that communication on the
website
could be much clearer, a fact that Ronald politely acknowledged. As a person
who bought
the product based on such statements and who has not worked with any TS system
before
I must say that the process of finding out how things work is unnecessarily
difficult. It is
true that the information is somewhere in one of the sometimes hard to find
documents,
but there is no clear structure to all the information available in many
different places, and
it is not sure whether information one finds is still accurate or long
outdated, etc.
Jürg
--- In Ilya Goldberg <> wrote:
>
> A guy going by "Jaques Chitte"? You're really going to change words
> on actual web pages based on whining from "Jaques Chitte"? Really?
> Wow!
>
> I don't know Jaques Chitte, but he strikes me as someone who doesn't
> know...
> uhh...
> nevermind.
>
> On Apr 30, 2008, at 6:21 PM, j.chitte wrote:
>
> > --- In "automatisarg" <automatisarg@>
> > wrote:
> > We are very happy and thankful to have so
> >> many users that contribute to make our products and support better.
> >>
> >> In the RTAI case, I agree that TS should not be using the word
> >> "support" in its documentation our website. "The Linux solution for
> >> ARM is compatible with the RTAI real-time extension, " or "we can
> > also
> >> provide real-time Linux operating systems through RTAI" sounds fair
> >> for me though. I will take care of changing our website and docs
> >> regarding that.
> >>
> >> Best Regards,
> >> Ronald.
> >>
> >>
> >
> > Good to see you are on top of that. Like the question fo whether
> > TSlinux is a "demo" or a supported product feature, there are several
> > confliciting statements on your site and various pdf downloads.
> >
> > I think everyone would benefit if you were able to go through
> > rationalise everything to give the same message, whatever you decide
> > that should be.
> >
> > I'd read somewhere in a pdf file that RTAI on TS7200 was "unfinished
> > and experimental" which as at odds with some of the other statements.
> >
> > It seems to be the official line to ask users to contact you
> > directly.
> >
> > That's fine but please ensure that support is effective also. I have
> > seen several posts here which concur with my own experience. Email
> > requests for support taking many days to get a first reply or being
> > simply ignored. That does not give a good feeling.
> >
> > I'm very pleased to see that a decision seems to have been made to be
> > more active in support.
> >
> > The peer support here on the list is great and enables us to deal
> > with things that TS are not expected to cover and is often a lot
> > quicker. That's probably why people tend to post here.
> >
> > There's time though when a quick pointer from the guys who know this
> > inside out can save a LOT of wasted time and hence frustration.
> >
> > Last week you asked me to say how I think you should advertise. All I
> > can suggest is to be consistant and above all accurate, I don't think
> > anyone expects more than that.
> >
> > I don't believe there's any deliberate attempt to mislead here, but
> > the inconsistancies can be misleading depending on which bit you read.
> >
> > Thanks for taking this on board.
> >
> > best regards, Jacques.
> >
> >
> >
> > ------------------------------------
> >
> > Yahoo! Groups Links
> >
> >
> >
>
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