A guy going by "Jaques Chitte"? You're really going to change words
on actual web pages based on whining from "Jaques Chitte"? Really?
Wow!
I don't know Jaques Chitte, but he strikes me as someone who doesn't
know...
uhh...
nevermind.
On Apr 30, 2008, at 6:21 PM, j.chitte wrote:
> --- In "automatisarg" <>
> wrote:
> We are very happy and thankful to have so
>> many users that contribute to make our products and support better.
>>
>> In the RTAI case, I agree that TS should not be using the word
>> "support" in its documentation our website. "The Linux solution for
>> ARM is compatible with the RTAI real-time extension, " or "we can
> also
>> provide real-time Linux operating systems through RTAI" sounds fair
>> for me though. I will take care of changing our website and docs
>> regarding that.
>>
>> Best Regards,
>> Ronald.
>>
>>
>
> Good to see you are on top of that. Like the question fo whether
> TSlinux is a "demo" or a supported product feature, there are several
> confliciting statements on your site and various pdf downloads.
>
> I think everyone would benefit if you were able to go through
> rationalise everything to give the same message, whatever you decide
> that should be.
>
> I'd read somewhere in a pdf file that RTAI on TS7200 was "unfinished
> and experimental" which as at odds with some of the other statements.
>
> It seems to be the official line to ask users to contact you
> directly.
>
> That's fine but please ensure that support is effective also. I have
> seen several posts here which concur with my own experience. Email
> requests for support taking many days to get a first reply or being
> simply ignored. That does not give a good feeling.
>
> I'm very pleased to see that a decision seems to have been made to be
> more active in support.
>
> The peer support here on the list is great and enables us to deal
> with things that TS are not expected to cover and is often a lot
> quicker. That's probably why people tend to post here.
>
> There's time though when a quick pointer from the guys who know this
> inside out can save a LOT of wasted time and hence frustration.
>
> Last week you asked me to say how I think you should advertise. All I
> can suggest is to be consistant and above all accurate, I don't think
> anyone expects more than that.
>
> I don't believe there's any deliberate attempt to mislead here, but
> the inconsistancies can be misleading depending on which bit you read.
>
> Thanks for taking this on board.
>
> best regards, Jacques.
>
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>
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