Our company has sent several emails over the past six months+ to
support. *ALL* of them have gone unanswered. The good news: Phone
calls to the company are always answered and we have received fabulous
support that way. Also, this mailing-list is filled with extremely
helpful people.
I'm not sure what the story is with their support email, but its a
shame. It casts a bad light on the company's level of support that
doesn't deserve it...through telephone or this user-group, the support
is really quite good.
--- In Craig Gates <> wrote:
>
> I have a question, I have sent to support @ twice now and have
> not gotten a response, on 11/17 and yesterday. Can I get my question
> answered? It deals with the NVRAM2 card and using it on
> a 7250. Without any answer, both of the NVRAM2 cards are
> worthless to me unless I can get all 2MB to be visible on the
> 7250 board.
>
> Craig
>
> dawydiuk wrote:
> >
> > Hello,
> >
> > > I've emailed twice to info@ as listed on the web-site.
> > > (clicking on the website link so I couldn't have mistyped)
> > > Didn't receive any replies and it's been a week.
> > > How can I order something from a company that doesn't even reply
> > email?
> >
> > I believe your email server may have some configuration problems. I
> > checked our email logs and I see your email server has been
> > contacting Technologic Systems email server every 30 minutes for the
> > past week. Your mail server then does not reply and the connection is
> > dropped by our mail server. Also I have received your email, I
> > responded about a week ago. According to our logs the email went out
> > ok. You may want to mention these problems to your network admin...
> >
> > //Eddie
> >
> >
>
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