Problems with the Birding Shop

To: Bill Stent <>
Subject: Problems with the Birding Shop
From: David Richardson <>
Date: Fri, 16 Jul 2010 09:29:46 +1000
I placed an order with The Birding Shop for a new swarovski 25-50xW 'scope
eyepiece when they first hit the market.Luckily I never got to the stage of
money changing hands as all my subsequent enquires via 'phone and
e-mail,leaving multiple messages,were never answered.

Subsequent enquiries made to Swarovski Optik in N.S.W. informed me that my
order was never placed from The Birding Shop.I bought one elsewhere.

I dealt with Charles a couple of years ago when I bought my 'scope and
binoculars.At that time he would often have to close the shop without
warning due to ill health requiring him to attend hospital.I think now the
business is effectively closed and I hope Charles is taking care of himself
and regains good health.

It would help though if the shop and website stopped taking orders that
cannot be filled.


On Fri, Jul 16, 2010 at 8:05 AM, Bill Stent <> wrote:

> No, Steve, the Birding-Aus newsgroup is not connected with the Birding Shop
> (or Birds Australia for that matter) in any way.
> Poor Russell must be having a heart attack.
> Bill (moderator)
> --------------------------------------------------
> From: "Steve" <>
> Sent: Friday, July 16, 2010 7:48 AM
> To: "'John Penhallurick'" <>; <
> >
> Subject: RE: [Birding-Aus] Problems with the Birding Shop
> Dear Birders..... In September 2009 I ordered 9 of the Boca CD's from the
>> Birding Shop. 5 of them arrived after a couple of months. After several
>> months of unanswered emails and fruitless phone calls I eventually
>> received
>> two more. I am still missing 2 and I think I have done my money on those.
>> I
>> became so frustrated I ordered the remaining CD's directly from BOCA and
>> they arrived within a couple of days. If anyone is thinking of getting the
>> BOCA CD's I would strongly recommend ordering them from BOCA direct. The
>> Birding Shop did not answer any of my emails and it is almost impossible
>> to
>> get them on the phone. I do not know if this business is linked in any way
>> to Birding-aus (there is a link I think from the website)...I hope not.
>> Steve Murray
>> -----Original Message-----
>> From: 
>>  On Behalf Of John Penhallurick
>> Sent: Thursday, 15 July 2010 11:46 PM
>> To: 
>> Subject: [Birding-Aus] Problems with the Birding Shop
>> Dear Friends,
>> Please note the email from Roger Giller below.  It appears that something
>> very odd is going on with the Birdingshop.  I placed an order for 3 CDs
>> last
>> Sunday night.  The credit card payment was processed on the same day,
>> maybe
>> by some automated process. No CDs have arrived. I have tried to call them
>> repeatedly during the week, but the phone always goes through to
>> messagebank.  I have contacted the Camberwell Police and asked them to
>> investigate. I will be contacting birding-aus tomorrow morning, since they
>> appear to be the lease-holders of the shop. I would advise everyone not to
>> make any purchases from the birding shop until this who matter is
>> clarified.
>> Dr John Penhallurick
>> 86 Bingley Cres
>> Fraser A.C.T. 2615
>> Australia
>> email: <>
>> Phone: Home (612) 62585428
>> Mobile:0408585426
>> Please visit my website:
>> -----Original Message-----
>> From: Roger Giller 
>> Sent: Thursday, July 15, 2010 11:04 PM
>> To: John Penhallurick
>> Subject: Re: [Birding-Aus] Some bird calls
>> Hello John,
>> The Birding Shop appears to be having some difficulties to say the least.
>> Note at the top of their web page the call for expressions of interest in
>> purchasing the business.
>> I ordered three quick-release tripod heads last December, paying by
>> Pay-Pal.
>> After lots of phone calls and emails I have received two, several weeks
>> apart, around April/May. They obviously had no stock, and no way of
>> purchasing them from the wholesaler/agents as I confirmed the latter had
>> plenty of stock. Any emails I sent with the subject line "Missing Order"
>> received an automated response to say that my order was being processed. I
>> eventually made phone contact with the proprietor Charles who got me the
>> two
>> I received. Both were obviously not new, but nothing wrong with them.
>> Charles hinted that there had been some financial problems caused by a
>> former employee. I understand he is no longer associated with the
>> business.
>> I still call and leave another message every so often, but never get a
>> call
>> returned. I'm just glad I did not order a complete set of HANZAB.
>> Based on my experience I would be most surprised if you ever receive the
>> CDs. If you have any contacts in Melbourne you could ask them to
>> investigate.
>> I hope your Central Australia trip goes well. Sounds like a good time to
>> be
>> going there given the recent rains.
>> Regards
>> Roger Giller.

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