Problems with the Birding Shop

To: "'John Penhallurick'" <>, <>
Subject: Problems with the Birding Shop
From: "Steve" <>
Date: Fri, 16 Jul 2010 07:48:31 +1000
Dear Birders..... In September 2009 I ordered 9 of the Boca CD's from the
Birding Shop. 5 of them arrived after a couple of months. After several
months of unanswered emails and fruitless phone calls I eventually received
two more. I am still missing 2 and I think I have done my money on those. I
became so frustrated I ordered the remaining CD's directly from BOCA and
they arrived within a couple of days. If anyone is thinking of getting the
BOCA CD's I would strongly recommend ordering them from BOCA direct. The
Birding Shop did not answer any of my emails and it is almost impossible to
get them on the phone. I do not know if this business is linked in any way
to Birding-aus (there is a link I think from the website)...I hope not.
Steve Murray

-----Original Message-----
 On Behalf Of John Penhallurick
Sent: Thursday, 15 July 2010 11:46 PM
Subject: Problems with the Birding Shop

Dear Friends,
Please note the email from Roger Giller below.  It appears that something
very odd is going on with the Birdingshop.  I placed an order for 3 CDs last
Sunday night.  The credit card payment was processed on the same day, maybe
by some automated process. No CDs have arrived. I have tried to call them
repeatedly during the week, but the phone always goes through to
messagebank.  I have contacted the Camberwell Police and asked them to
investigate. I will be contacting birding-aus tomorrow morning, since they
appear to be the lease-holders of the shop. I would advise everyone not to
make any purchases from the birding shop until this who matter is clarified.

Dr John Penhallurick
86 Bingley Cres
Fraser A.C.T. 2615
Phone: Home (612) 62585428
Please visit my website:

-----Original Message-----
From: Roger Giller  
Sent: Thursday, July 15, 2010 11:04 PM
To: John Penhallurick
Subject: Some bird calls

Hello John,

 The Birding Shop appears to be having some difficulties to say the least. 
Note at the top of their web page the call for expressions of interest in 
purchasing the business.

I ordered three quick-release tripod heads last December, paying by Pay-Pal.

After lots of phone calls and emails I have received two, several weeks 
apart, around April/May. They obviously had no stock, and no way of 
purchasing them from the wholesaler/agents as I confirmed the latter had 
plenty of stock. Any emails I sent with the subject line "Missing Order" 
received an automated response to say that my order was being processed. I 
eventually made phone contact with the proprietor Charles who got me the two

I received. Both were obviously not new, but nothing wrong with them. 
Charles hinted that there had been some financial problems caused by a 
former employee. I understand he is no longer associated with the business. 
I still call and leave another message every so often, but never get a call 
returned. I'm just glad I did not order a complete set of HANZAB.

Based on my experience I would be most surprised if you ever receive the 
CDs. If you have any contacts in Melbourne you could ask them to 

I hope your Central Australia trip goes well. Sounds like a good time to be 
going there given the recent rains.


Roger Giller.

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