I got mine from memory around 2003 and they were certainly within the
10 year warranty at the time. I got them from the old BOCA shop which
was no longer around at the time I recall, The local agent was a
"hunting and fishing" dealer in Werribee (handy as I live there) at
the time.
On 11 September 2017 at 13:34, mike.honeyman
<> wrote:
>
>
> It would be good to know when Dave & Michael's negative Zeiss service
> experience was.Before I bought my Conquests (2015) I heard similar stories
> (globally - including comments on birdforum!) But they were generally all 'a
> few years ago'.
> However others also said that Zeiss had upped their game, and in Australia
> they had changed their local agent. The Conquests were (for me) the best
> binoculars in their class / price range that I tried out. On a Uni ecology
> research fieldtrip all the 'birders' in the group had either Terra, Conquest
> or Victory. I gave them the benefit of the doubt.
> When mine had an eyecup fault it was a couple of days after Christmas last
> year- and about 48 hours before I was due to fly to Argentina for 6 weeks.
> The shop I bought them from (optics central in Mitcham, Melbourne) were
> thankfully open although the agents were not - I did however have contact
> back from Zeiss Birding in America who said they would try their best to get
> some eyecups to be somehow before I left.
> Optics Central had a better plan though, as they weren't confident the spares
> would come in time. They took my binos off me and loaned me a brand new shop
> pair for a moderate returnable deposit.
> My binos went off for warranty repair and were ready when I got back from
> Argentina. I was not charged a penny.
> I am a big fan of both Zeiss and Optics Central based on recent experience.
> Cheers
> Mike
>
> Sent from my Samsung GALAXY S5
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