Hello,
> Actually, it turned out that the problem was that when I reported
> the build error, I was told that either I'd made a local
configuration
> error (when I did nothing except what I was told to do on a CLEAN
> x86 linux install) or that I had some other problem on my end.
>
> Being told that I might need to change my configuration settings
> in order to avoid compiling the program that needed a patch was
> what set me to wondering what else might have been wrong or
> missing in the delivered source code.
>
> If I had been told by Technologic which linux distro they knew the
> build worked on, then I would have used it and none of this thread
> would have been written. But I had to discover that on my own
> because the person who had been helping me either didn't care to
> look at the bug (or the patch to it) to find out why I had a problem
> building the code he delivered.
I apologize the engineer you talked to wasn't able to help you solve
your problem. It's great to see people on this list were able to help
you come to a solution.
We weren't aware of any issues regarding the version of glibc on your
PC, so the engineer you spoke to was probably a bit stumped... At TS
the engineers are in a unique situation in that they provide tech
support as well as engineering new products. This allows our customers
to talk directly with the engineers that designed the products they
are using. We typically can help customers solve any hardware related
question they have, although from time to time we all have a bad day.
> I did what I was told EXACTLY, but with regard to building the
> TS-7800 kernel sources, I was only told:
>
> "Install/Extract both on a Linux x86 box"
>
> when it might have been useful to let me know what Linux was
> suggested and/or that newer versions of linux cause a known
> issue with your sources. If the issue wasn't known until I
> reported it, the guy I was talking to should probably have
> thanked me, let me know that it was because of a change to
> the structure of the kernel sources since your package was
> assembled, and added a note to your kernel source's README
> to let people who download it from now on know about the
> issue in case they encounter it.
>
> Instead, he told me that Technologic has many customers
> compiling successfully, so I must be messing up.
>
> How would you feel? Be honest?
I empathize with both you and the engineer. I've done lots of tech
support here at TS and I know what it is like to have a rude customer
with a problem that I'm a bit stumped on(I'm not saying you were being
rude). Although, I talked to the engineer you spoke to about the
situation and he felt you were coming across as rude. He also didn't
know what was causing the problem and as a result decided to pass you
to management for further support. As I mentioned earlier engineers
are the ones answering tech support and management doesn't want them
to have to deal with angry customers. As a result we are instructed to
pass customers we are having difficulty with to management. Keep in
mind some of us have thicker skin than others.
Anyway, I'm happy to hear all is working for you now and I also want
to say thank you to everyone on this list for helping. Please keep the
communications lines open, let us know if you are having difficulty...
//Eddie
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