Re Feedback on Rockjumpers tours - a response from Rockjumper

To: <>
Subject: Re Feedback on Rockjumpers tours - a response from Rockjumper
From: John McGowan <>
Date: Wed, 4 Jan 2012 08:24:17 +1100
Does anybody else think this public exchange has gone on too long? 
This is clearly a very important matter for those actually involved, and I am 
not for one moment minimising the issue/s. However, can I suggest that the 
discussion go off line? I also appreciate that some birders who are 
contemplating going on a tour will also be interested and perhaps they too 
could discuss their concerns off line or even ask to be cc'd into the off line 
Just saying...

John McVictor HarborSA

> From: 
> To: 
> Date: Tue, 3 Jan 2012 23:08:49 +1000
> CC: 
> Subject: Re: [Birding-Aus] Re Feedback on Rockjumpers tours - a response      
> from Rockjumper
> Ädam
> I don’t propose here to try to respond to your comments on Rob’s complaint
> but I have real problems with your interpretation about what happened with
> me in Cameroon, and I can’t help feeling that there are some half-truths at
> best here.
> You say:
> Finally I would like to respond to Greg who also took this opportunity to
> criticize Rockjumper. Cameroon is another very difficult country in which to
> travel where we issue very similar warnings as above about the possibility
> of logistics sometimes going awry. This incident unfortunately happened in
> 2006 that Greg missed his airport pick-up when hearrived the night before
> the tour began, despite the fact that two other participants on the same
> flight were collected. This is what our representative reported of the
> incident “Good day sir, I am Neville a colleague to ……….; I was at the
> airport to meet with clients for the Cameroon Trip. I was at the arrival
> gate on the 10/04/2006 with a sign "ROCKJUMPER"  ten minutes before the
> first passenger descended from the plane; I waited there until the last
> passenger descended from the plane; during which time I met ……….. and …………
> we waited till the last passenger descended before proceed past the police
> to the arrivalwhere we collected their bags. When I noticed Greg Roberts was
> not among the passengers I called David on my mobile and informed him on the
> state of affaires and he said he was going to mail in to find out!” That
> same evening I personally sent an email to Greg asking if he had missed his
> plane. When he contacted us and explained what had happened, we profusely
> apologized to Greg for this mishap and offered him a US$300 discount off a
> future Rockjumper tour. Greg responded “Thanks for this. I'm aware that
> Neville met people coming off the plane and I accept that for some reason I
> did not see him (I was one of the first off the plane, and I was not
> expecting to meet anyone there, but rather as we left customs checks).” The
> tour itself was a great success and in fact Greg wrote “And I do hope to
> travel again with you sometime because this incident aside, it was a very
> nice trip.”
> Adam Riley
> Managing Director
> Rockjumper Birding Tours CC (Reg 2001/059480/23)
> Adam omits to mention some salient points here. Most importantly, the two
> other participants on the flight that were met by Rockjumper (referred to
> above) have both confirmed that whatever the circumstances of me not
> connecting with the Rockjumper fellow, he made NO effort whatsoever to find
> me in the airport after Customs clearances, although I waited in the airport
> for two hours while being seriously harassed by various gangster-types. All
> this was going on while Adam’s Rockjumper fellow - and the two who were
> lucky enough to meet him - were quietly waiting for two hours 200m away for
> their vehicle pick-up. Such was the degree of antagonism that I faced from
> these dodgy characters that I was physically prevented from leaving the
> terminal; I escaped eventually solely due to the spirited intervention of a
> kindly but armed guard from a hotel nearby. Moreover, Adam failed to mention
> that BOTH the emergency after-hours contact numbers that Rockjumper had
> given me went to Voicemail; he also failed to mention that the number given
> for the hotel we were supposed to be staying at similarly did not work. In
> other  words, I was on my own. I travel extensively in the Third World,
> often by myself, and the situation I encountered in Cameroon was arguably
> the worst.
> Safety was a primary reason for my opting to go with Rockjumpers. Yes, this
> incident aside, it was a very nice trip... but  the memories are forever
> scarred by a life-threatening situation that is not easily assuaged by a
> $300 discount offer.
> Greg Roberts
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