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From: "Birdline Victoria" <>
To: "Birding Aus" <>
Subject: Problems with my GPS
Date: Tue, 24 Aug 2004 17:37:01 +1000
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Hi Folks,
Just a quick cautionary word about my recent dealings with Magellan,
I attempted to download a firmware update for my GPS320 a week or so
ago.
The download stopped and I was unable to get my GPS to come out of
Software
Upload Mode. I rang Magellan in WA and they suggested I send it into
them.
Today I was rung by them to say that the unit was "rooted" (their word
not
mine). I could pay $200 odd dollars for a replacement/repair or they
would
return it to me. I told them that I was not happy with this, but even
after
speaking to the service manager, (Mr Kevin James), I could not get any
help.
Their position is that:
a: I downloaded the software from a site that was not theirs, however
the
site was:
http://www.magellangps.com/en/support/products/upgrades/
upgrade_gps320.asp
which to my mind is most certainly a Magellan site. However they claim
that
these downloads are no longer available and not accessible via
conventional
means, although I found it through a conventional search of Google.
b: They cannot be held responsible for their software because of the
vagaries of the internet. Therefore I did this at my own risk, and it
was
me that "stuffed" my GPS.
My discussion with Mr James ended quite rudely, after he called me a
"bleeding heart", told me that he was sick of the discussion and finally
offering me an ultimatum about whether or not I wanted to pay the $200.
When I said "No" he said "Well, I'll send it back to you" and promptly
hung
up!
I am very disappointed with the attitude and after sales service of the
Magellan company. Recently many people have remarked on the quality of
Garmin GPS products and many people seem to be far more impressed with
their
products that with Magellan products. I don't know if Garmin's after
sales
service is better than Magellan's, but I am now in the market for a new
GPS
and I don't think I'll be returning to Magellan.
It's a real shame as this was a present from my wife, who spent too much
money on the present, when we couldn't really afford it, I have payed
their,
in my opinion, exorbitant prices for various accessories which will now
go
to waste (or a good home! Let me know if anyone wants a car adaptor and
computer lead for said GPS, free to a good home), and I had been a real
advocate of their products
until this day.
Stuart
Stuart Cooney
www.babblersnest.com
Birdline Victoria
http://home.iprimus.com.au/scooney/index.htm
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