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Re: delivery confirmation -- a cautionary tale

Subject: Re: delivery confirmation -- a cautionary tale
From: "Suzanne Williams" scw1217
Date: Sun Dec 2, 2007 6:28 am ((PST))
I had something similar happen to me once. The package was marked as 
delivered, but I had been there the entire time and never seen a 
truck.  I called and fumed over the telephone, only to be given the 
run around.  The next morning, after a very sleepless night, I found 
the package under my screen door, where the driver and left it AFTER 
delivery hours and AFTER signing it as being delivered.  It pays to 
be careful!

Suzanne Williams Photography
Florida, USA

--- In  "oryoki2000" <> 
> A post to the forum (aka RAMPS) 
> a cautionary tale about shipping with FedEx.  Here is my slightly
> edited version:
> "I had a Sound Devices 744T for sale about two months ago.  I posted
> it online, someone made an offer, and i sold him the unit.  
> The guy was not in the USA at the time, and asked me to ship the 
> to his girlfriend in Florida.  So after payment went thru Paypal and
> the funds had cleared, i packaged the unit and shipped it using 
> At the Fedex counter, i asked for full insurance and proof of
> signature.  Fedex charged me a ridiculous amount, over 125$, for the
> insurance but since this was an expensive package i went for it.   I
> emailed the tracking number to the buyer.  
> A couple of days later, I got a phone call informing me that the
> package is showing delivered on the fedex site but that it is 
> to be found.  
> To make a long story short, the driver left the package at the door
> because nobody was there ( second attempt ) and simply signed 
> imitating the buyer's girlfriend's signature.  
> After nearly two months of ridiculous phone calls with Fedex, 
> treated like a thief and constantly being told that there was
> something fraudulent about my refund request, i finally received the
> insurance check.  I refunded the purchase price to a very
> understanding and extremely calm buyer.  
> All is good now.  But i have learned a lesson, everything depends on
> getting full insurance and proof of signature.  And make sure that 
> FedEx counter clerk  completes the insurance form correctly.  FedEx
> tried to negate my claim because the clerk had made a mistake in
> filling the paperwork. "
> The original message and several comments are found here:
> My comment:   
> I can confirm that the delivery people for FedEx, UPS and US Postal
> Service often drop packages requiring delivery confirmation onto the
> doorstep and take off without waiting to see if anyone is home to 
> for the package.  This happens year-round, but most frequently 
> the holidays, when the volume of packages shipped is the greatest.
> If you receive a package that should have required your signature,
> please report it to the delivery company.  The delivery person needs
> to be held accountable.
> When you send an item using the US Postal Service, don't settle for
> "delivery confirmation." Pay extra for "signature confirmation."  
> postal carrier is the one who provides the delivery confirmation, so
> they can claim a package was delivered properly even though it was
> not.  This has happened to me a couple of times.   At least with
> signature confirmation you can find out who signed, and if the
> signature was forged. 
> Occasionally I sell electronic gear using Craigs List.  Every time I
> do, I receive several emails stating that the buyer is not in USA, 
> will pay me extra if I send the item to a third party.  I recommend
> that this sort of request be treated as a scam.   
> I advise against Paypal as the means of receiving payment for items
> you sell online.  If the buyer reports a problem, Paypal takes their
> word and immediately withdraws the funds from the seller's 
> Then the seller has to fight with Paypal to get the money back.  
> Instead, have the buyer send you a personal check, and wait until 
> bank clears the check before sending the item.
> --oryoki

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