Leica's warranty and customer service

To: "" <>
Subject: Leica's warranty and customer service
From: David James <>
Date: Mon, 7 Mar 2011 02:26:04 -0800 (PST)
Hi Peter,
earlier on when they agreed to honour the warranty, the rep from 
Adeal suggested (with a caveat that no fault of mine was implied) that a range 
of things could lead to corrosion:
impact damage
humidity, especially in tropical conditions
In recent correspondence the same rep said corrosion was not the issue. 
I can understand how internal corrosion may have damaged the casing from the 
inside without my knowledge. However, I cannot see how it would destroy the 
focusing mechanism (it didn't seize gradually, it jammed tight suddenly due to 
a mechanical failure such as would occur as a result of a broken cog or a 
displaced spindle) or how it would break the lenses (the same lenses that were 
not broken when I sent it for repair). 

--- On Mon, 7/3/11, Peter Shute <> wrote:

From: Peter Shute <>
Subject: Leica's warranty and customer service
To: "" <>, 
"" <>
Received: Monday, 7 March, 2011, 2:52 PM

In your case, it sounds like water had got inside and corroded lots of parts. 
Aren't they supposed to be waterproof? How are they suggesting the water got 

Peter Shute

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