Leica's warranty and customer service

To: Jonny Schoenjahn <>
Subject: Leica's warranty and customer service
From: Jill Dening <>
Date: Mon, 07 Mar 2011 08:36:21 +1000
I also have had only positive experiences with Adeal repairing my Leicas over the past 20 years. I have no recent experience.


Jill Dening
Sunshine Coast, Queensland, Australia

26° 51' 41"S  152° 56' 00"E

On 7/03/2011 12:52 AM, Jonny Schoenjahn wrote:
Hi all

I seem to be one of very few, if not the only one, who is entire satisfied with 

Since 1997 I own a Leica spotting scope. Two or three years ago, on a windy 
day, the thing fell over when the car-door slammed and hit the tripod. The 
scope survived the 2m fall into rocks completely unharmed, only the eye-piece 
received 2 major scratches on the ocular. Certainly not a warranty issue.I sent 
the eye-piece to Leica Germany asking for a quote to replace the ocular, saying 
that it was my own fault. Not 3 weeks later and no questions asked, I received 
to my greatest excitement a brand-new eye-piece at no cost. My only expense was 
the postage from Perth to Leica.

Last year, my 10-year old Leica bins had a problem with the focus spindle, the 
first and only problem I ever had with any Leica equipment. I sent the bins to 
Leica Germany, mentioning that the minor scratches on the oculars were old and 
could be left like that (Zeiss once had charged my a fortune to replace those 
oculars). Before long I receive my bins completely over-hauled including new 
rubber armour and, most of all, two new oculars. Again, all I paid was the 
postage from me to them. As before, I wrote them a letter thanking them for 
their outstanding service.

It was easy and straight forward to send the Leica equipment to Leica Germany, 
it wouldn't occur to me to send it anywhere else. Both the scope and the bins I 
had bought in Australia, but no-one wanted to see a receipt or asked where or 
when I had purchased the units.

Suffice it to say that, from my own experience, I'm happy to recommend Leica 
not only but also for their generous and prompt service.

Cheers, and happy birding


Jonny Schoenjahn
Perth WA


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