RE: Birding-Aus Messages

To: "'Russell Woodford'" <>
Subject: RE: Birding-Aus Messages
From: "Bob Cook" <>
Date: Tue, 19 May 2009 08:44:29 +1000

I am a Bigpond customer and have had no problems at all getting Birding-aus
messages.  Do you have any idea whether it may be due to particular settings
that each user may have?

Bob Cook

-----Original Message-----
From: Russell Woodford  
Sent: Monday, 18 May 2009 9:04 PM
To: undisclosed-recipients:
Subject: Birding-Aus Messages

Good evening birders,

It seems that many Bigpond subscribers have not been receiving birding- 
aus emails for a couple of weeks now. The Vicnet support people have  
been trying to track down the problem, and a few subscribers have  
taken it up with Bigpond. Several have been told that the problem  
occurs because some email is automatically directed to a Spam folder,  
so you don't see those messages in your inbox. Unfortunately, Bigpond  
Security have now outsourced its support services, so it might not be  
easy to get these settings changed. I'm not sure how Bigpond does its  
filtering - I don't know how much choice its customers have in  
changing email settings.

This advice was sent to me from another Birding-Aus Bigpond subscriber  
- I hope they don't mind me quoting it, as it might help some of you  
sort out this issue (the author is someone at Bigpond helpdesk):

"Recently there is an ongoing issue that legitimate email addresses  
are going to the spam folder. I would like to advise you that since  
the launching of BigPond Security, all issues concerning the security  
application we used to provide and support are now being handled by  
McAfee Technical Support. If you are a subscriber of the older  
security application, please contact McAfee on 1 800 998 887. If you  
have any other questions, please visit our Help Centre at 

I'm contacting you directly through your subscribed address, by the  
way, not through Birding-Aus. You don't need to reply, but please feel  
free to do so if you have any questions or can shed further light on  
the issue. I hope we can get your birding-aus mail working properly  

Many thanks,


Russell Woodford

Birding-Aus List Owner

Geelong   Victoria   Australia


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