Dear Euan I see others have pointed you in the right direction for your
repairs. You should expect that the repairs will be covered by warranty and if
they try to charge, you could point out that their major competitor has a
fabulous customer service policy! I have a pair of Swarovski EL 10x42s which
are now 4 years old. Not quite as long in the tooth as yours but very well
used. They have been back twice for a holiday in Austria. The last time was a
few months ago because of 1) a minor out of focus issue; and 2) because my
darling 15 year old lad had decided to jump off a very tall cliff with them
round his neck!!! He landed very heavily in sand with the result that both
lenses were covered in very fine scratches. I was bereft because I could not
see that the problem could be fixed and if it could expected to pay a fortune.
The note that went with the bins clearly identified the cause of the scratches
and indicated that if they could be repaired I did not expect this to be
covered by the warranty. Back they came 6 weeks later with not a scratch to be
seen and at no charge to me! Must admit I was very impressed - not to mention
thrilled! Interestingly the life time warranty for Zeiss is not worth the
paper it is written on - we spent well over $2000 having ours regularly
realigned which should have been covered by warranty but wasn't and as a result
Zeiss will never get our custom back.
If you buy top of the range bins, you should get top of the range service and I
would be very interested to know whether you get any or all of the repairs
covered by warranty.
Kind regards
Judith> From: > To: > Date:
Tue, 11 Nov 2008 15:45:59 +1000> Subject: [Birding-Aus] Leica repairs?> > Hi
All,> > > > I've been trying to find a place to have my Leicas (10x42
Trinovid)> repaired, which have been a bit beaten up by field work over the
years. Does> anyone know of any reputable service agents either in Qld or Vic,
or will I> have to send them back to Germany. They're close to 10 years old so
past> warranty I assume?> > > > Any advice would be very helpful,> > > > Thanks
in advance,> > Euan> > > > Dr. Euan G. Ritchie> ARC Postdoctoral Research
Associate> School of Marine and Tropical Biology> > James Cook University >
Townsville, QLD 4811, Australia > ph: +61 7 4781 4133 > fax: +61 7 4725 1570 >
Room123, Old Biological Sciences Building>
http://www.jcu.edu.au/school/tropbiol/> > > > ===============================>
www.birding-aus.org> birding-aus.blogspot.com> > To unsubscribe from this
mailing list, > send the message:> unsubscribe > (in the body of the message,
with no Subject line)> to: >
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