Panasonic Lumix DMC-FZ20GN

To: <>
Subject: Panasonic Lumix DMC-FZ20GN
From: "Vincent Lee" <>
Date: Sun, 27 Feb 2005 17:52:50 +1000
Hi to all birdos have the Panasonic Lumix DMC-FZ20GN camera or any computer buffs
I am desperately would like you to shed some light on the subject. 
I bought this camera two weeks ago.  I read and followed instructions in the booklets provided.  Took some pictures (with the 16MB card provided).  The pictures were beautifully sharp and clear with different zoom sizes (through the LCD viewer) and then something really weird happened.  I couldn't download pictures to my computer (running Window XP Professional) using the USB cable privided.  So I tried to install the software provided but the computer tells me "there is no supported memory card" when I tried to download..  Then I tried to install the driver and the computer tells me XP already have one.  When I connect the camera to the computer using the USB cable and turn the camera on the only thing on the camera LCD is a picture, there is nothing tells me pc access.  There is nothing on the computer screen tells me to view, save or copy images.  I first thought it might be the USB cable (provided) or the USB port in my computer (although the scanner and the printer using USB ports).  I contacted a friend has the same camera and tried with his cable and camera.  He couldn't download his or mine pictures to my computer.  I then took it back to the store where I bought the camera from.  It didnot work there either and they told me to contact Panasonic helpline.  Instead I emailed to them and so far there is no reply.  I then contacted another friend has the same camera and tried with his USB cable and camera and also his card reader.  Again no avail.  I then took the camera to a computer shop and tried with one of shop's computers and hey presto it worked.  I unplugged it and reconnected a few times it worked perfectly.  The owner of the compute shop thinks it might be the USB port in my computer.  I then bought a USB 2.0 PCI card from him and guess what it didnot work (I have not gone to see him yet).  Following this I tried three more different computers and also didnot work.   I am completely utterly bamboozled.  Is there something wrong with the camera?  Is there something in the computers conflicting with the camera configuration?  How come only one computer recognized the "download" signal but not others?  I have a video camcorder and have no problem of downloading still pictures or movies to my computer.  My daughter has a Canon digital camera and has no problem of downloading pictures to my computer.  Can you help?
Vincent Lee
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