Dear all,
Having had a great after-sale customer service experience, I thought I would
share.
My 5 y/o binoculars, Leupolds Cascade Green ring 8x42s, recently became very
difficult to use - the focus ring went very stiff. As you would know, not being
able to interchange between close and far focus easily and quickly is quite
frustrating.
I found out that Leupold now have an authorized repairer in Australia (as of
August 2014) - previously it could be up to 10 weeks to see a product return.
So I took my frustrating binoculars to an authorised dealer (a lot of firearms
shops are) and they sent them off. Within two weeks I had them back...and I had
been upgraded to a new edition - Cascade BX2's. They are great!
A couple of points to make - buying from an Australian authorised distributor
is a must, they won't look at grey imports, so you may miss the after market
service in that respect. Also, Leupold are a great mid price range brand not
often spoken about, possibly due to their association with firearms - they are
one of the leading rifle scope optics suppliers.
Anyways, I am a very happy customer and wanted to share a good experience.
Regards,
Hannah
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