Great Service from Leica
"Allan Benson" <>
Wed, 27 Nov 2013 12:34:29 +1100
My Leica Apo Televid 65 Telescope was knocked over when it was on the
tripod. It fell onto rocks after a fall of the height of the tripod plus 0.5
metre. The fall smashed the mounting and damaged the eye piece. It was
entirely my fault and in no way could be construed as a warranty claim. I
could have lived with the damage to the eye piece but the scope was not
usable until the mount was respired.
After a bit of ringing around, I finally found the correct people.
56 Easey St
Camera Clinic provided a very courteous and efficient service. After
inspecting the damaged scope, they informed me it would need to be returned
to Germany for repair and would take 60-90 days.
I had the scope back in about 4 weeks, as good as new and to my very
pleasant surprise- no charge. Leicia had repaired the scope as a good will
All in all what a great outcome.
It is an interesting decision-making process buying high end optics.
Considerations include perceived quality( all the high end optics will do a
good job ), personal preference, how the optics "feel" and of course price
and retailer service. After sales service probably doesn't rate as highly
because we all assume it won't be required but as my experience has
demonstrated maybe more weight should be given to this .
My experience with both my Leica binoculars and scope have always been
extremely positive in terms of quality of the optics etc. This good will
gesture from Leica will ensure I stick with them in the future.
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- Great Service from Leica,
Allan Benson <=
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