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Re: Shipping, Refunds, Warranties, and mods

Subject: Re: Shipping, Refunds, Warranties, and mods
From: "Richard L. Hess" richardlhess
Date: Wed May 13, 2009 9:06 pm ((PDT))
At 09:40 PM 2009-05-13, justinasia wrote many unhappy things which
I'm not quoting.

Hi, Justin,

This is triggered by your thread, but I have no personal experience
so I won't discuss a vendor, but some thoughts. Comments (a) and (b)
refer to my audio tape restoration work.

(a) International shipping is expensive and a headache. Sometimes it
takes over a half hour to fill out the customs paperwork. Should I
charge my full studio rate for that? No, I generally end up eating
that half hour.

(b) I find myself sometimes having to estimate international shipping
before I have the finished client tapes and optical media in hand. I
usually estimate high. I will either throw in some additional service
or, if inexpensive, refund the money to the client if there is a
substantial overage on shipping. Or, the client can pay for return
shipping on their FedEx account.

(c) Warranties are usually voided by mods. I don't know where to find
it, but I thought it was common knowledge.

(d) I struggled with the concept of a modded device versus one that
really works the way I want it out of the box. I ended up with a
Sound Devices 722. In the end, is it that much more expensive (all
things considered that (i) you can get a 702 and a 32 GB CF card
instead, (ii) you are not fussing with the mods and the risks, (iii)
you have a really pro and rugged recorder)? Also, there have been
good reports here about the Zoom H2 and a Sound Devices Mix Pre. I'm
not sure how that stacks up against the modded Marantz, but it would
be interesting to do a full set of measurements.

Just some thoughts as we struggle with the global marketplace and
widely varying quality levels.

Cheers,

Richard

Richard L. Hess                   
Aurora, Ontario, Canada       http://www.richardhess.com/
Detailed contact information: http://www.richardhess.com/tape/contact.htm =








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