Great customer service - binoculars

To: "" <>
Subject: Great customer service - binoculars
From: Hannah <>
Date: Tue, 21 Oct 2014 09:59:19 +1000
Dear all,

Having had a great after-sale customer service experience, I thought I would 

My 5 y/o binoculars, Leupolds Cascade Green ring 8x42s, recently became very 
difficult to use - the focus ring went very stiff. As you would know, not being 
able to interchange between close and far focus easily and quickly is quite 

I found out that Leupold now have an authorized repairer in Australia (as of 
August 2014) - previously it could be up to 10 weeks to see a product return. 
So I took my frustrating binoculars to an authorised dealer (a lot of firearms 
shops are) and they sent them off. Within two weeks I had them back...and I had 
been upgraded to a new edition - Cascade BX2's. They are great!

A couple of points to make - buying from an Australian authorised distributor 
is a must, they won't look at grey imports, so you may miss the after market 
service in that respect. Also, Leupold are a great mid price range brand not 
often spoken about, possibly due to their association with firearms - they are 
one of the leading rifle scope optics suppliers.

Anyways, I am a very happy customer and wanted to share a good experience.


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