HBW Support

To: Birding-Aus Aus <>
Subject: HBW Support
From: "Sandra & Neil Shelley" <>
Date: Wed, 6 Feb 2013 19:02:41 +1100
Just a brief note to let everyone know of the great support I have received
from the publishers of HBW.

I received HBW15 a couple of days ago (I subscribed later in the program)
and unfortunately it had some production problems (pages cut incorrectly,
ink stain on page edges).

I contacted Lynx Edicions and they asked me to cut out and send them the
title pages (which happened to be the damage ones) so as to make the item
"unsaleable".  They needed this to be done for insurance purposes.  They
were also prepared to pay for the cost of postage (it was only $7.85 so I
didn't worry about it).

In the meantime, they are despatching a replacement copy immediately.

Hard to fault service like that!

*Neil Shelley*

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