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From: "Birdline Victoria" <>
To: "Birding Aus" <>
Subject: Problems with my GPS
Date: Tue, 24 Aug 2004 17:37:01 +1000
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Hi Folks,

Just a quick cautionary word about my recent dealings with Magellan,

I attempted to download a firmware update for my GPS320 a week or so  
ago.
The download stopped and I was unable to get my GPS to come out of  
Software
Upload Mode.  I rang Magellan in WA and they suggested I send it into  
them.

Today I was rung by them to say that the unit was "rooted" (their word  
not
mine).  I could pay $200 odd dollars for a replacement/repair or they  
would
return it to me.  I told them that I was not happy with this, but even  
after
speaking to the service manager, (Mr Kevin James), I could not get any  
help.

Their position is that:

a:  I downloaded the software from a site that was not theirs, however  
the
site was:

http://www.magellangps.com/en/support/products/upgrades/ 
upgrade_gps320.asp

which to my mind is most certainly a Magellan site.  However they claim  
that
these downloads are no longer available and not accessible via  
conventional
means, although I found it through a conventional search of Google.

b: They cannot be held responsible for their software because of the
vagaries of the internet.  Therefore I did this at my own risk, and it  
was
me that "stuffed" my GPS.

My discussion with Mr James ended quite rudely, after he called me a
"bleeding heart", told me that he was sick of the discussion and finally
offering me an ultimatum about whether or not I wanted to pay the $200.
When I said "No" he said "Well, I'll send it back to you" and promptly  
hung
up!

I am very disappointed with the attitude and after sales service of the
Magellan company.  Recently many people have remarked on the quality of
Garmin GPS products and many people seem to be far more impressed with  
their
products that with Magellan products. I don't know if Garmin's after  
sales
service is better than Magellan's, but I am now in the market for a new  
GPS
and I don't think I'll be returning to Magellan.

It's a real shame as this was a present from my wife, who spent too much
money on the present, when we couldn't really afford it, I have payed  
their,
in my opinion, exorbitant prices for various accessories which will now  
go
to waste (or a good home!  Let me know if anyone wants a car adaptor and
computer lead for said GPS, free to a good home), and I had been a real
advocate of their products
until this day.

Stuart



Stuart Cooney

www.babblersnest.com
Birdline Victoria
http://home.iprimus.com.au/scooney/index.htm




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